c9999 Privacy Policy

This Privacy Policy is published by c9999 ("c9999", "we", "us", "our"), the operator of the online gaming platform accessible at https://c9999.im. c9999 acts as the data controller in respect of all personal data collected from players and visitors through the c9999 website and its associated Services.

As data controller, c9999 determines the purposes for which and the means by which your personal data is processed. If you have any questions about how c9999 handles your personal data, or if you wish to exercise any of your privacy rights described in this Policy, you may contact our data team at any time using the contact details provided in Section 13 of this Policy.

c9999 collects personal data in several categories depending on how you interact with the platform. The table below summarises the categories of data we collect and the context in which each category arises:

c9999 does not collect any special categories of sensitive personal data (such as data concerning health, religion, ethnicity, or political opinions) except where such data is voluntarily provided by a player in the context of a responsible gaming support request, in which case it is handled with the highest level of confidentiality and used only to provide the support requested.

c9999 collects your personal data through the following channels and mechanisms:

• Direct interactions: Data you provide when you register for a c9999 account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotional communication.
• Automated technical collection: Data collected automatically as you navigate the c9999 platform, including your IP address, browser fingerprint, device identifiers, and detailed logs of your activity on the site. This data is collected using cookies, server logs, and similar tracking technologies as described in Section 7.
• Payment providers: When you deposit or withdraw funds via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, or 1LINK, our payment processing partners share transaction confirmation data with c9999 to reconcile your account balance.
• Identity verification providers: c9999 uses third-party Know Your Customer (KYC) service providers to verify your identity and age. These providers may cross-reference the information you supply against official records and databases to confirm its accuracy.
• Fraud and risk management systems: c9999 employs automated systems that analyse patterns in account activity, transaction behaviour, and device usage to detect fraud, money laundering, and other prohibited activity.

c9999 uses the personal data it collects for the following specific and defined purposes:

• To create and manage your c9999 player account, including processing your registration, verifying your identity and age (21+), and maintaining accurate account records.
• To process PKR deposits and withdrawals via your chosen payment method and maintain an accurate record of your financial activity on the platform.
• To provide and improve the c9999 Services, including personalising your gaming experience, recommending relevant games and promotions, and resolving technical issues.
• To fulfil our legal and regulatory obligations, including anti-money laundering (AML) checks, fraud prevention, responsible gaming obligations, and compliance with requests from regulatory and law enforcement authorities.
• To communicate with you about your account, including transactional notifications, security alerts, and responses to your customer support requests via live chat and email.
• To send you marketing communications about c9999 promotions, bonuses, and new game releases where you have opted in to receive such communications. You may withdraw your marketing consent at any time via your account settings.
• To monitor and enforce compliance with the c9999 Terms & Conditions and detect, investigate, and prevent fraudulent, abusive, or otherwise prohibited activity.
• To analyse aggregate usage data and platform performance metrics to improve the security, stability, and user experience of the c9999 platform.

c9999 processes your personal data on the following legal bases as applicable to each processing activity:

• Contractual necessity: Processing required to perform the contract between you and c9999 — i.e., the Terms & Conditions you agreed to at registration — including account management, payment processing, and delivery of the gaming Services.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML obligations, age verification requirements, tax reporting obligations, and responses to lawful requests from competent authorities.
• Legitimate interests: Processing necessary for the legitimate interests of c9999 where those interests are not overridden by your fundamental privacy rights, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing that took place before withdrawal.

c9999 shares personal data only with those third parties where sharing is necessary for one of the purposes described in this Policy. The categories of recipients with whom c9999 may share your data are as follows:

• Payment service providers: JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK receive the financial data necessary to process your PKR deposits and withdrawals. These providers act as independent data controllers in respect of their own processing activities.
• Identity verification providers: Third-party KYC and age verification service providers receive the identity documents and personal details you submit during the verification process in order to confirm your eligibility to use the c9999 Services.
• Fraud prevention and AML service providers: Specialist third-party providers that assist c9999 in detecting and preventing fraud, money laundering, and other financial crime may receive technical and transaction data as required for their services.
• Game software providers: Third-party game developers and live casino software providers whose games are available on c9999 may receive anonymised or pseudonymised usage data for the purpose of game performance monitoring and improvement.
• Regulatory and law enforcement authorities: c9999 will disclose personal data to competent regulatory, governmental, or law enforcement authorities where required to do so by applicable law or valid legal process, without prior notice to the affected player where permitted.
• Professional advisers: Legal, financial, and compliance advisers engaged by c9999 may access personal data on a strictly confidential basis where necessary for the provision of their professional services.

c9999 uses cookies and similar tracking technologies on the c9999 platform to enhance your experience, maintain session security, and collect the usage data described in this Policy. The following categories of cookies are used:

• Strictly necessary cookies: Essential to the operation of the c9999 platform. These cookies enable core functions such as maintaining your logged-in session, remembering your account preferences, and securing your transactions. These cookies cannot be disabled without significantly impairing your ability to use the Services.
• Functional cookies: Used to remember your preferences and personalise your experience on c9999, such as your preferred language, display settings, and recently played games.
• Analytics cookies: Used to collect aggregate information about how players use the c9999 platform, including which pages are visited most frequently and how players navigate between sections. This data helps c9999 improve the design and performance of the platform.
• Security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and other security threats to the c9999 platform and your account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality and security of the c9999 platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

c9999 retains your personal data only for as long as is necessary for the purpose for which it was collected, subject to any applicable legal, regulatory, or contractual retention obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a period of five years following account closure, in accordance with standard AML and gaming regulatory retention requirements.
• Financial transaction data: Retained for a minimum of five years following the date of each transaction to satisfy AML reporting and tax compliance obligations.
• KYC verification documents: Retained for the duration of your active account and for five years following account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for three years from the date of the interaction unless the communication relates to a dispute or legal matter, in which case it is retained until the matter is fully resolved.
• Marketing preferences and consent records: Retained for the duration of your account and for two years following account closure to evidence compliance with marketing consent requirements.
• Technical and usage data: Retained for a period of 13 months from the date of collection in aggregate analytics systems, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, c9999 will securely delete or anonymise your personal data in accordance with its internal data disposal procedures. Anonymised data that can no longer be associated with any identifiable individual may be retained indefinitely for statistical and analytical purposes.

c9999 takes the security of your personal data very seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your browser and the c9999 platform.
• Encryption at rest for sensitive personal data and financial records stored on c9999 servers.
• Role-based access controls limiting access to personal data to authorised c9999 personnel on a strict need-to-know basis.
• Regular internal security audits and vulnerability assessments of the c9999 platform infrastructure.
• Multi-factor authentication requirements for internal staff accessing systems that contain personal data.
• Contractual data security obligations imposed on all third-party service providers who process personal data on behalf of c9999.

To exercise any of the privacy rights described above, please contact the c9999 data team using the details in Section 13. c9999 will respond to all valid rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case c9999 will notify you of the extension and the reasons for it within the initial 30-day period.

c9999 will not charge a fee for processing your rights request unless the request is manifestly unfounded or excessive, in which case c9999 may either charge a reasonable fee or decline to act on the request, providing written reasons for the decision. c9999 may need to verify your identity before processing a rights request in order to ensure that personal data is not disclosed to or acted upon at the request of an unauthorised third party.

The c9999 platform and all of its Services are strictly intended for adults aged 21 years and over. c9999 does not knowingly collect personal data from any individual under the age of 21. Age verification is conducted as part of the registration process and prior to the processing of any withdrawal request.

c9999 strongly recommends that parents and guardians make use of parental control software to prevent minors from accessing online gaming platforms. The email address for reporting suspected underage accounts is [email protected].

c9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we offer. The effective date at the top of this Policy indicates when it was last reviewed and updated.

Where changes are material — meaning they substantially affect how we collect, use, or share your personal data — c9999 will notify registered players via the email address associated with their account and/or via a prominent notice on the c9999 platform at least 14 days before the changes take effect. Minor updates that do not materially affect players' rights may be published without advance notice.

Your continued use of the c9999 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the updated Policy, you must cease using the Services and close your c9999 account. We recommend reviewing this Privacy Policy periodically to stay informed of how c9999 protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to c9999's handling of your personal data, please contact us using any of the following methods:

• Live Chat: Available 24/7 directly on the c9999 platform. Our support team can assist with general privacy enquiries and route data rights requests to the appropriate team. Average first-response time is under five minutes.
• Email: [email protected] — please use the subject line "Privacy Request" for all data protection related enquiries to ensure your message reaches the correct team promptly.
• Coverage: c9999 serves players across all of Pakistan including Karachi, Lahore, Faisalabad, Islamabad, and beyond. Our support team is equipped to assist with privacy matters in English.